RETURN, REPLACEMENT & REFUND POLICY

Return Window

Customers must initiate return or replacement requests within 7 calendar days from the delivery date.

Replacement Eligibility

Products may qualify for replacement if:

• Damaged during transit
• Defective upon arrival
• Incorrect product received
• Missing components due to packing error

Required Evidence

Customers must provide:

• Order Number
• Clear Photos
• Unboxing Video (Recommended)
• Description of Issue

Non-Eligible Situations

Replacement requests may be denied if:

• Product has been used improperly
• Physical damage occurred after delivery
• Product was modified
• Customer changed their mind after purchase

Refund Policy

Starscapes primarily offers replacements rather than refunds.

Refunds may only be issued if:

• Replacement inventory is unavailable
• Order cannot be fulfilled

Approved refunds will be processed through the original payment method.

Return Shipping

Customers may be responsible for return shipping unless the error originated from Starscapes.