Refund policy

Effective Date: 10-06-2026

At Starscapes, we strive to ensure that every product you receive meets our quality standards. If you are not satisfied with your purchase, please review the following Return & Refund Policy.

This policy applies to purchases made through shop.starscapes.zone.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product received is damaged during transit.

  • The product received is defective or non-functional upon delivery.

  • The wrong product was delivered.

  • The product is missing parts or accessories that were advertised.

To be eligible for a return or replacement:

  • The request must be raised within 7 days of delivery.

  • The product must be unused and in its original condition.

  • Original packaging, labels, manuals, accessories, and proof of purchase must be retained.

  • The product must not show signs of misuse, alteration, or physical damage caused after delivery.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged or defective:

  • Digital products and downloadable content

  • Gift cards and promotional vouchers

  • Educational kits that have been opened or used

  • Consumable items

  • Special-order or customized products

  • Products marked as "Non-Returnable" on the product page

  • Astronomy equipment damaged due to improper assembly, handling, or use

3. Damaged or Defective Products

If your order arrives damaged or defective:

  1. Contact us within 48 hours of delivery.

  2. Share:

    • Order number

    • Photographs of the product

    • Photographs of the packaging

    • A description of the issue

  3. Our team will review the request and may arrange a replacement, repair, or refund as appropriate.

Failure to report transit damage within 48 hours may affect eligibility for a claim.

4. Incorrect Product Received

If you receive an incorrect product, please notify us within 7 days of delivery.

Upon verification, we will arrange collection of the incorrect item and ship the correct product at no additional cost.

5. Return Approval Process

All return requests are subject to review and approval.

Starscapes reserves the right to:

  • Request additional information or images.

  • Inspect returned products before approving refunds.

  • Reject returns that do not meet the eligibility criteria outlined in this policy.

6. Return Shipping

Where a return is approved due to:

  • Product defect

  • Shipping damage

  • Incorrect product delivery

Starscapes will bear the return shipping cost.

For returns approved for any other reason, the customer may be responsible for return shipping charges unless otherwise stated.

Customers should not ship products back until return instructions have been provided by our support team.

7. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method used for purchase.

  • Refunds are generally processed within 7–10 business days after approval.

  • Actual credit timelines may vary depending on your bank, card issuer, or payment provider.

Shipping charges, installation fees, or other service charges may not be refundable unless the return is due to our error.

8. Replacements

Where applicable, Starscapes may offer a replacement instead of a refund.

Replacement products are subject to stock availability.

If the original product is unavailable, we may offer:

  • An equivalent replacement

  • Store credit

  • A refund

at our sole discretion.

9. Order Cancellations

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests may not be accepted and will be treated in accordance with this Return & Refund Policy.

Please refer to our Cancellation Policy for additional details.

10. Refusal of Returns

Starscapes reserves the right to refuse returns if:

  • The product has been used, altered, or damaged after delivery.

  • Original packaging or essential accessories are missing.

  • The return request is submitted outside the applicable return window.

  • The issue reported cannot be verified.

  • The product is excluded under this policy.

11. Limitation of Liability

Refunds and replacements provided under this policy constitute the sole remedy available to customers for eligible return claims.

Starscapes shall not be liable for indirect, incidental, or consequential losses arising from the use of purchased products.

12. Contact Us

For return, replacement, or refund requests, please contact:

Starscapes Experiences Private Limited

Email: support@starscapes.zone

Website: shop.starscapes.zone

Please include your order number and relevant details when contacting us.