Shipping policy

Effective Date: 10-06-2026

Thank you for shopping with Starscapes. This Shipping Policy outlines how orders placed through shop.starscapes.zone are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or non-business days will be processed on the next working day.

During periods of high demand, promotional campaigns, product launches, or unforeseen circumstances, processing times may be extended.

Customers will receive an order confirmation email after placing an order and a shipping confirmation once the order has been dispatched.

2. Shipping Locations

We currently ship across most locations within India.

For international shipping inquiries, please contact our support team before placing an order.

Certain products may have shipping restrictions based on size, weight, destination, or applicable regulations.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Starscapes may offer:

Free shipping on selected products or order values
Promotional shipping offers from time to time
Special shipping rates for certain categories or destinations

Any applicable shipping charges will be clearly communicated during the checkout process.

4. Estimated Delivery Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and are not guaranteed.

Actual delivery times may vary due to:

Courier partner operations
Weather conditions
Public holidays
Natural disasters
Regulatory requirements
Remote location accessibility
Other factors beyond our reasonable control

5. Tracking Your Order

Once your order has been shipped, you will receive tracking information via email, SMS, or other available communication channels.

Tracking updates are provided by our logistics partners and may take some time to appear after dispatch.

6. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect address
Recipient unavailable
Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-shipment.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Starscapes shall not be responsible for delays, failed deliveries, or losses arising from incorrect or incomplete shipping details provided by the customer.

If an address correction is required after order placement, please contact us immediately. Changes may not be possible once the order has been dispatched.

8. Inspection Upon Delivery

Customers are encouraged to inspect packages at the time of delivery.

If the package appears:

Damaged
Opened
Tampered with

please:

Take photographs before opening the package.
Note the issue with the delivery personnel if possible.
Contact Starscapes within 48 hours of delivery.

Failure to report shipping damage within this timeframe may affect eligibility for replacement or claims.

9. Delayed Shipments

While we strive to ensure timely delivery, delays may occasionally occur.

Starscapes shall not be liable for delays caused by:

Courier service disruptions
Force majeure events
Government restrictions
Transportation issues
Weather-related disruptions

We will make reasonable efforts to assist customers in tracking and resolving delayed shipments.

10. Lost Packages

If tracking information indicates delivery but the package has not been received, customers should contact us within 7 days of the recorded delivery date.

We will coordinate with the logistics provider to investigate the matter.

Resolution will be subject to verification by the shipping carrier and applicable shipping policies.